GotTOGo
Making Bathrooms Accessible
GotTOGo
Making Bathrooms Accessible
Project Overview
For my Year One Capstone project, my team and I tackled the frustrating situation of trying to find a washroom when you are in a public space. Our goal was to help users not only locate nearby bathrooms but also make informed decisions about which one to visit.
Project Overview
For my Year One Capstone project, my team and I tackled the frustrating situation of trying to find a washroom when you are in a public space. Our goal was to help users not only locate nearby bathrooms but also make informed decisions about which one to visit.
Project Overview
For my Year One Capstone project, my team and I tackled the frustrating situation of trying to find a washroom when you are in a public space. Our goal was to help users not only locate nearby bathrooms but also make informed decisions about which one to visit.
Project Overview
For my Year One Capstone project, my team and I tackled the frustrating situation of trying to find a washroom when you are in a public space. Our goal was to help users not only locate nearby bathrooms but also make informed decisions about which one to visit.
PROBLEM
There’s no reliable way to find, access, or assess public restrooms in Toronto
PROBLEM
There’s no reliable way to find, access, or assess public restrooms in Toronto
OUTCOME
GotTOGo helps users find washrooms that meet their needs, filter by features, and read real-time reviews.
OUTCOME
GotTOGo helps users find washrooms that meet their needs, filter by features, and read real-time reviews.
MY ROLE
I led user interviews, analyzed data through affinity mapping, and translated insights into wireframes for user testing.
MY ROLE
I led user interviews, analyzed data through affinity mapping, and translated insights into wireframes for user testing.
PROBLEM
There’s no reliable way to find, access, or assess public restrooms in Toronto
OUTCOME
GotTOGo helps users find washrooms that meet their needs, filter by features, and read real-time reviews.
GotTOGo helps users find washrooms that meet their needs, filter by features, and read real-time reviews.
MY ROLE
I led user interviews, analyzed data through affinity mapping, and translated insights into wireframes for user testing.
SKILLS
Design Thinking
Interviewing
Wireframing
Usability Testing
TEAM
5 Designers
PROBLEM
There’s no reliable way to find, access, or assess public restrooms in Toronto
MY ROLE
I led user interviews, analyzed data through affinity mapping, and translated insights into wireframes for user testing.
MY ROLE
I led user interviews, analyzed data through affinity mapping, and translated insights into wireframes for user testing.
TEAM
5 Designers
SKILLS
Interviewing
Design Thinking
Interviewing
Wireframing
Usability Testing
Design Thinking
Wireframing
Usability Testing
TEAM
5 Designers
SKILLS
Design Thinking
Interviewing
Wireframing
Usability Testing
Final Design & Solution
Over 4 months, I designed a mobile app that enhances the user's bathroom experience by providing key information at their fingertips.
Final Design & Solution
Over 4 months, I designed a mobile app that enhances the user's bathroom experience by providing key information at their fingertips.\
EMERGENCY ACCESS FAB
5 out of 10 participants mentioned that proximity is their main concern in an emergency. To address this, I added a FAB button that, when tapped, quickly directs the user to the nearest bathroom in case of an emergency.
Final Design & Solution
Over 4 months, I designed a mobile app that enhances the user's bathroom experience by providing key information at their fingertips.
EMERGENCY ACCESS FAB
5 out of 10 participants mentioned that proximity is their main concern in an emergency. To address this, I added a FAB button that, when tapped, quickly directs the user to the nearest bathroom in case of an emergency.
EMERGENCY ACCESS FAB
5 out of 10 participants mentioned that proximity is their main concern in an emergency. To address this, I added a FAB button that, when tapped, quickly directs the user to the nearest bathroom in case of an emergency.
EMERGENCY ACCESS FAB
5 out of 10 participants mentioned that proximity is their main concern in an emergency. To address this, I added a FAB button that, when tapped, quickly directs the user to the nearest bathroom in case of an emergency.
Final Design & Solution
My goal was to design an onboarding flow that collects the right information from hiring teams in under 5 minutes, so Kaie can generate more accurate candidate matches and reduce time spent reviewing irrelevant applications.
Final Design & Solution
My goal was to design an onboarding flow that collects the right information from hiring teams in under 5 minutes, so Kaie can generate more accurate candidate matches and reduce time spent reviewing irrelevant applications.
Final Design & Solution
Over 4 months, I designed a mobile app that enhances the user's bathroom experience by providing key information at their fingertips.
FINDER MAP & LIST VIEW
A map view displays all nearby bathrooms within the user’s vicinity. Users can swipe up to switch to a list view of nearby bathrooms, where they can click for a more detailed profile of each washroom.
FINDER MAP & LIST VIEW
A map view displays all nearby bathrooms within the user’s vicinity. Users can swipe up to switch to a list view of nearby bathrooms, where they can click for a more detailed profile of each washroom.
FINDER MAP & LIST VIEW
A map view displays all nearby bathrooms within the user’s vicinity. Users can swipe up to switch to a list view of nearby bathrooms, where they can click for a more detailed profile of each washroom.
FINDER MAP & LIST VIEW
A map view displays all nearby bathrooms within the user’s vicinity. Users can swipe up to switch to a list view of nearby bathrooms, where they can click for a more detailed profile of each washroom.
CUSTOMIZED SEARCH & PREFERENCES
Users can customize their search to find washrooms that match their immediate needs or set long-term preferences in their profile for a more personalized experience.
CUSTOMIZED SEARCH & PREFERENCES
Users can customize their search to find washrooms that match their immediate needs or set long-term preferences in their profile for a more personalized experience.
CUSTOMIZED SEARCH & PREFERENCES
Users can customize their search to find washrooms that match their immediate needs or set long-term preferences in their profile for a more personalized experience.
CUSTOMIZED SEARCH & PREFERENCES
Users can customize their search to find washrooms that match their immediate needs or set long-term preferences in their profile for a more personalized experience.
FAVOURITES & ALERTS
Users can favourite washrooms for easy access and receive updates on any changes, ensuring they always have the latest information.
FAVOURITES & ALERTS
Users can favourite washrooms for easy access and receive updates on any changes, ensuring they always have the latest information.
FAVOURITES & ALERTS
Users can favourite washrooms for easy access and receive updates on any changes, ensuring they always have the latest information.
FAVOURITES & ALERTS
Users can favourite washrooms for easy access and receive updates on any changes, ensuring they always have the latest information.
RATINGS & REVIEWS
Users mentioned they want the most up-to-date information when making decisions. To support this, I added a rating and review feature, allowing users to share real-time feedback on washrooms for others to see.
RATINGS & REVIEWS
Users mentioned they want the most up-to-date information when making decisions. To support this, I added a rating and review feature, allowing users to share real-time feedback on washrooms for others to see.
RATINGS & REVIEWS
Users mentioned they want the most up-to-date information when making decisions. To support this, I added a rating and review feature, allowing users to share real-time feedback on washrooms for others to see.
RATINGS & REVIEWS
Users mentioned they want the most up-to-date information when making decisions. To support this, I added a rating and review feature, allowing users to share real-time feedback on washrooms for others to see.
Research
SURVEY
I conducted a survey to gauge the scope of the problem space and to determine whether I was addressing valid concerns. I distributed the survey on social media and 36 respondents passed the screening criteria.
Research
Research
SURVEY
I conducted a survey to gauge the scope of the problem space and to determine whether I was addressing valid concerns. I distributed the survey on social media and 36 respondents passed the screening criteria.
I conducted a survey to gauge the scope of the problem space and to determine whether I was addressing valid concerns. I distributed the survey on social media and 36 respondents passed the screening criteria.
RESEARCH GOALS
1. Identify common challenges in locating washrooms.
2. Determine what features users consider when searching for a washroom.
3. Understand the potential barriers users encounter.
INTERVIEW
To understand Torontonians’ experiences with bathroom access, we conducted 10 semi-structured interviews in a private, comfortable setting.
To understand Torontonians’ experiences with bathroom access, we conducted 10 semi-structured interviews in a private, comfortable setting.
RESEARCH GOALS
1. Identify common challenges in locating washrooms.
2. Determine what features users consider when searching for a washroom.
3. Understand the potential barriers users encounter.
FINDINGS & RESULTS
97%
Used public restrooms at least once a week.
5 of 10
Prioritize proximity when in an emergency.
9 Mins
Is the average time spent looking for a washroom.
4 of 10
Mentioned accessibility concerns like small stalls.
80.6%
Identified cleanliness as major concerns.
INTERVIEW
To understand Torontonians’ experiences with bathroom access, we conducted 10 semi-structured interviews in a private, comfortable setting.
INTERVIEW
To understand Torontonians’ experiences with bathroom access, we conducted 10 semi-structured interviews in a private, comfortable setting.
FINDINGS & RESULTS
97%
Used public restrooms at least once a week.
9 Mins
Is the average time spent looking for a washroom.
80.6%
Identified cleanliness as major concerns.
5 of 10
Prioritize proximity when in an emergency.
4 of 10
Mentioned accessibility concerns like small stalls.
(Tap to enlarge)
Research
SURVEY
I conducted a survey to gauge the scope of the problem space and to determine whether I was addressing valid concerns. I distributed the survey on social media and 36 respondents passed the screening criteria.
INTERVIEW
To understand Torontonians’ experiences with bathroom access, we conducted 10 semi-structured interviews in a private, comfortable setting.
RESEARCH GOALS
1. Identify common challenges in locating washrooms.
2. Determine what features users consider when searching for a washroom.
3. Understand the potential barriers users encounter.
FINDINGS & RESULTS
97%
Used public restrooms at least once a week.
9 Mins
Is the average time spent looking for a washroom.
80.6%
Identified cleanliness as major concerns.
5 of 10
Prioritize proximity when in an emergency.
4 of 10
Mentioned accessibility concerns like small stalls.
Define
USER NEEDS
As we worked through the design process, my team and I pulled together need statements from our primary research. These statements became our guide, helping us stay focused and giving us a clear benchmark to measure our final design against.
Define
USER NEEDS
As we worked through the design process, my team and I pulled together need statements from our primary research. These statements became our guide, helping us stay focused and giving us a clear benchmark to measure our final design against.
Define
USER NEEDS
As we worked through the design process, my team and I pulled together need statements from our primary research. These statements became our guide, helping us stay focused and giving us a clear benchmark to measure our final design against.
Define
USER NEEDS
As we worked through the design process, my team and I pulled together need statements from our primary research. These statements became our guide, helping us stay focused and giving us a clear benchmark to measure our final design against.
1. A way to locate a suitable bathroom quickly
1. A way to locate a suitable bathroom quickly
1. A way to locate a suitable bathroom quickly
4. A way to check wait times so they can plan ahead
4. A way to check wait times so they can plan ahead
4. A way to check wait times so they can plan ahead
3. A way to view bathroom features before getting there
3. A way to view bathroom features before getting there
3. A way to view bathroom features before getting there
2. A way to assess bathroom cleanliness
2. A way to assess bathroom cleanliness
2. A way to assess bathroom cleanliness
Ideate
EXPLORING SOLUTIONS
We explored a range of solutions to address our users' needs and pain points. Once we had a solid list, each team member voted on ideas that were feasible and impactful. From there, we mapped everything out on a priority matrix to see where our best opportunities lay.
Ideate
EXPLORING SOLUTIONS
We explored a range of solutions to address our users' needs and pain points. Once we had a solid list, each team member voted on ideas that were feasible and impactful. From there, we mapped everything out on a priority matrix to see where our best opportunities lay.
Ideate
EXPLORING SOLUTIONS
We explored a range of solutions to address our users' needs and pain points. Once we had a solid list, each team member voted on ideas that were feasible and impactful. From there, we mapped everything out on a priority matrix to see where our best opportunities lay.
Ideate
EXPLORING SOLUTIONS
We explored a range of solutions to address our users' needs and pain points. Once we had a solid list, each team member voted on ideas that were feasible and impactful. From there, we mapped everything out on a priority matrix to see where our best opportunities lay.
Two standout, home-run ideas:
1. A way for users to leave reviews about their bathroom experience.
2. A map that visualizes bathroom locations and lets you know how crowded they are.
1. A way for users to leave reviews about their bathroom experience.
2. A map that visualizes bathroom locations and lets you know how crowded they are.
1. A way for users to leave reviews about their bathroom experience.
2. A map that visualizes bathroom locations and lets you know how crowded they are.
Design
LOW-FI SKETCHES
With an idea in mind, I sketched out some low-fi designs and their user flows. These sketches helped me map out and refine how I wanted the interactions to come together.
Design
LOW-FI SKETCHES
With an idea in mind, I sketched out some low-fi designs and their user flows. These sketches helped me map out and refine how I wanted the interactions to come together.
Design
LOW-FI SKETCHES
With an idea in mind, I sketched out some low-fi designs and their user flows. These sketches helped me map out and refine how I wanted the interactions to come together.
Design
LOW-FI SKETCHES
With an idea in mind, I sketched out some low-fi designs and their user flows. These sketches helped me map out and refine how I wanted the interactions to come together.
Usability Testing
FEEDBACK IN ACTION
After creating the prototype, my team and I tested the app with 10 users to evaluate ease of use, icon clarity, emergency access, alternative task methods, and user familiarity with saved information.
Usability Testing
FEEDBACK IN ACTION
After creating the prototype, my team and I tested the app with 10 users to evaluate ease of use, icon clarity, emergency access, alternative task methods, and user familiarity with saved information.
Usability Testing
FEEDBACK IN ACTION
After creating the prototype, my team and I tested the app with 10 users to evaluate ease of use, icon clarity, emergency access, alternative task methods, and user familiarity with saved information.
Usability Testing
FEEDBACK IN ACTION
After creating the prototype, my team and I tested the app with 10 users to evaluate ease of use, icon clarity, emergency access, alternative task methods, and user familiarity with saved information.
BEFORE
Found toilet paper icon unclear and misleading as a bathroom symbol
AFTER
Updated the icon to a toilet to better align the bathroom representation
BEFORE
Had trouble finding saved bathrooms,location in profile was unclear.
